GentDesk | Terms of Service

Last updated on February 11, 2026

Welcome to GentDesk! These Terms of Service (“Terms”) govern your access to and use of the GentDesk service, website, and applications (collectively, the “Service”) provided by GentDesk LLC (“GentDesk,” “we,” “us,” or “our”).

Important: By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Service.

1. Acceptance of Terms

By creating an account or using GentDesk, you:

  • Acknowledge that you have read and understood these Terms
  • Agree to be bound by these Terms and our Privacy Policy
  • Represent that you are at least 18 years old and have the legal capacity to enter into this agreement
  • Agree to comply with all applicable laws and regulations

2. Description of Service

GentDesk is a Software as a Service (SaaS) platform that provides:

  • Document Analysis: AI-powered analysis of real estate property disclosure documents
  • Insights Generation: Automated extraction and presentation of key information from uploaded documents
  • Document Storage: Secure storage of your uploaded documents during your active use of the Service
  • Additional Features: Other features and tools as we may add or modify from time to time

2.1 Service Tiers

We offer two service tiers:

  • Free Plan: Limited features with basic functionality
  • Paid Plan: Full feature access with advanced capabilities

Specific features, limitations, and pricing for each tier are described on our website and may be updated from time to time.

3. Account Registration and Security

3.1 Account Creation

To use our Service, you must:

  • Provide a valid email address
  • Create a secure password
  • Provide accurate and complete information
  • Maintain and update your account information

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breach
  • Using strong passwords and security best practices

3.3 Account Termination

We reserve the right to suspend or terminate your account if:

  • You violate these Terms
  • You engage in fraudulent or illegal activity
  • You abuse the Service or harm other users
  • Your account remains inactive without a subscription for 6 months

4. Acceptable Use Policy

4.1 Permitted Uses

You may use GentDesk to:

  • Upload and analyze real estate property disclosure documents
  • Review insights and analysis generated by our AI
  • Store documents for legitimate business or personal purposes
  • Use the Service in compliance with all applicable laws

4.2 Prohibited Uses

You may NOT:

Illegal Activities:

  • Use the Service for any illegal purpose or in violation of any laws
  • Upload documents you do not have the legal right to use or share
  • Violate any intellectual property rights
  • Engage in fraud, money laundering, or other criminal activity

Abuse and Misuse:

  • Attempt to gain unauthorized access to our systems or other users’ accounts
  • Distribute malware, viruses, or other harmful code
  • Interfere with or disrupt the Service or servers
  • Use automated systems (bots, scrapers) without our written permission
  • Reverse engineer, decompile, or attempt to extract source code

Harmful Content:

  • Upload documents containing illegal content
  • Use the Service to harass, abuse, or harm others
  • Upload excessively large files to abuse storage limits
  • Share or distribute content that violates third-party rights

Commercial Restrictions:

  • Resell or redistribute our Service without authorization
  • Use the Service to compete with GentDesk
  • Share your account credentials with multiple users

4.3 Enforcement

Violation of these prohibited uses may result in:

  • Immediate account suspension or termination
  • Deletion of your content
  • Legal action and cooperation with law enforcement
  • Liability for damages caused by your violation

5. User Content and Documents

5.1 Your Content

You retain all ownership rights to the documents and content you upload to GentDesk (“User Content”). By uploading User Content, you represent and warrant that:

  • You own or have the necessary rights to upload and use the content
  • The content does not violate any laws or third-party rights
  • You have obtained all necessary consents to upload the content

5.2 License to GentDesk

By uploading User Content, you grant GentDesk a limited, non-exclusive, worldwide license to:

  • Store, process, and analyze your documents
  • Use AI services (including third-party AI providers) to generate insights
  • Display the documents and analysis results to you
  • Make backup copies for disaster recovery purposes

This license exists only to provide the Service to you and terminates when you delete your content or account.

5.3 Content Retention and Deletion

  • Active Accounts: Your documents are stored while your account is active
  • Inactive Accounts: Documents are automatically deleted if you are inactive without a subscription for 6 months
  • User Deletion: You can delete individual documents or your entire account at any time
  • Permanent Deletion: Deleted content is permanently removed within 30 days, except as required by law
  • Backup Copies: Deleted content may remain in backup systems for up to 90 days

5.4 Responsibility for Content

You are solely responsible for:

  • The legality, reliability, and appropriateness of your User Content
  • Ensuring you have rights to upload and process the documents
  • Any consequences of uploading or sharing your content
  • Maintaining backup copies of important documents

6. AI Processing and Third-Party Services

6.1 AI Analysis

Our Service uses artificial intelligence, including third-party AI services (such as OpenAI’s ChatGPT), to analyze your documents. You acknowledge that:

  • Your documents will be transmitted to and processed by third-party AI providers
  • AI-generated insights are provided “as-is” and may contain errors or inaccuracies
  • You should verify all AI-generated information independently
  • AI analysis does not constitute professional advice (legal, financial, or otherwise)

6.2 Third-Party Services

We use third-party service providers for:

  • Payment processing (Polar.sh)
  • Infrastructure and hosting (Cloudflare)
  • Error tracking (Sentry)
  • AI processing (OpenAI/ChatGPT)

These providers have their own terms and privacy policies. We are not responsible for their actions or policies.

7. Payments and Subscriptions

7.1 Pricing

Pricing for paid plans is displayed on our website. We reserve the right to change our pricing with 30 days’ notice to existing subscribers.

7.2 Payment Processing

Payments are processed by our third-party payment processor, Polar.sh. By providing payment information, you:

  • Authorize us to charge your payment method
  • Agree to Polar.sh’s terms and conditions
  • Represent that you are authorized to use the payment method

7.3 Subscriptions

  • Billing Cycle: Subscriptions are billed on a recurring basis (monthly or annually)
  • Auto-Renewal: Subscriptions automatically renew unless you cancel
  • Cancellation: You can cancel your subscription at any time through your account settings
  • Effect of Cancellation: You will retain access until the end of your current billing period

7.4 Refunds

  • We offer refunds on a case-by-case basis at our sole discretion
  • Generally, payments are non-refundable once the billing period has started
  • Contact support@gentdesk.com to request a refund

7.5 Free Trial

We may offer free trials of paid features. When the trial ends:

  • You will be charged unless you cancel before the trial expires
  • Trial terms and duration are specified at the time of sign-up
  • We reserve the right to modify or terminate free trial offers

7.6 Taxes

You are responsible for all applicable taxes. Prices do not include taxes unless explicitly stated.

8. Intellectual Property Rights

8.1 GentDesk Property

GentDesk and its Service, including all software, technology, designs, logos, trademarks, and content (excluding User Content), are owned by GentDesk LLC and protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes, subject to these Terms.

8.3 Restrictions

You may not:

  • Copy, modify, or create derivative works of the Service
  • Reverse engineer or attempt to extract source code
  • Remove or alter any proprietary notices
  • Use our trademarks or branding without written permission

8.4 Feedback

If you provide feedback, suggestions, or ideas about the Service, we may use them without any obligation to you.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GENTDESK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

  • Merchantability: No warranty that the Service is suitable for your purposes
  • Fitness for a Particular Purpose: No guarantee the Service will meet your specific needs
  • Non-Infringement: No warranty that the Service does not infringe third-party rights
  • Accuracy: No guarantee that AI-generated insights are accurate or complete
  • Reliability: No guarantee of uninterrupted, error-free, or secure operation
  • Results: No warranty regarding results obtained from using the Service

9.1 No Professional Advice

GentDesk does not provide legal, financial, real estate, or professional advice. The insights and analysis provided by our Service:

  • Are for informational purposes only
  • Should not be relied upon as professional advice
  • Do not create any professional-client relationship
  • Should be verified by qualified professionals before making decisions

9.2 Third-Party Content

We are not responsible for the accuracy or reliability of any information provided by third-party AI services or other third-party providers.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

10.1 No Consequential Damages

GENTDESK LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Cost of substitute services
  • Loss or corruption of data or documents
  • Errors or inaccuracies in AI-generated analysis
  • Any damages arising from third-party services or AI providers
  • Unauthorized access to or alteration of your transmissions or data

10.2 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF:

  • The amount you paid to GentDesk in the 12 months preceding the claim, OR
  • $100 USD

10.3 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless GentDesk LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys’ fees) arising from:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any laws or third-party rights
  • Your User Content, including any claims that it infringes third-party rights
  • Your negligence or willful misconduct

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you.

12. Modifications to the Service

We reserve the right to:

  • Modify, suspend, or discontinue the Service (or any part thereof) at any time
  • Change features, functionality, or limitations
  • Update, modify, or remove content
  • Impose limits on certain features or restrict access to parts of the Service

We will provide reasonable notice of material changes that adversely affect your use of the Service.

13. Modifications to These Terms

We may update these Terms from time to time. When we make material changes:

  • We will post the updated Terms on our website with a new “Last updated” date
  • We will notify you via email or prominent notice on the Service
  • Changes become effective 30 days after notice (or immediately for legal/regulatory reasons)

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.

14. Termination

14.1 Termination by You

You may terminate your account at any time by:

14.2 Termination by Us

We may suspend or terminate your account:

  • Immediately for violation of these Terms
  • With notice for extended periods of inactivity (6 months without subscription)
  • If required by law or regulatory authority
  • To protect the security or integrity of the Service

14.3 Effect of Termination

Upon termination:

  • Your right to use the Service immediately ceases
  • Your documents will be deleted in accordance with our retention policy
  • You will not receive refunds for any unused subscription time (except as required by law)
  • Sections of these Terms that by their nature should survive will remain in effect

15. Dispute Resolution and Governing Law

15.1 Governing Law

These Terms are governed by the laws of the State of California and the United States, without regard to conflict of law principles.

15.2 Informal Resolution

Before filing a legal claim, you agree to contact us at support@gentdesk.com to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith for at least 30 days.

15.3 Arbitration Agreement

If informal resolution fails, you agree that any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

Arbitration Terms:

  • The arbitration will be conducted in California (or remotely by mutual agreement)
  • The arbitration will be conducted by a single arbitrator
  • The arbitrator’s decision is final and binding
  • Each party pays its own attorneys’ fees unless the arbitrator awards them
  • The arbitrator may award the same damages and relief as a court

15.4 Exceptions to Arbitration

Either party may seek injunctive or equitable relief in court to protect intellectual property rights or confidential information.

15.5 Class Action Waiver

YOU AGREE THAT DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY, AND NOT AS PART OF A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration.

15.6 Jurisdiction

To the extent arbitration does not apply, you agree to submit to the exclusive jurisdiction of the state and federal courts located in California.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and GentDesk regarding the Service.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.

16.5 No Agency

These Terms do not create any agency, partnership, joint venture, or employment relationship between you and GentDesk.

16.6 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, or infrastructure failures.

16.7 Export Compliance

You agree to comply with all applicable export and import laws and regulations.

16.8 Government Users

If you are a U.S. government entity, the Service is a “Commercial Item” as defined in FAR 2.101, and you acquire only the rights specified in these Terms.

17. Contact Information

For questions about these Terms or the Service, please contact us:

GentDesk LLC
Email: support@gentdesk.com

For legal notices, please send correspondence to the email address above with “Legal Notice” in the subject line.

By using GentDesk, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.